Training Material for the EMD Project Volume 2: Problem Management
- Technical Contact: Lay'wan Gamble ( Laywan_Gamble@raytheon.com )
- Document Number: 625-EMD-222
- Document Date: 3/09
- Document Type: CDRL
- Milestone: N/A
- Release: Release-7.22
- training, instructional design, course objective, problem management, trouble ticket, Help Desk, Problem Review Board, Non-conformance Report, NCR, TestTrackPro
- This is Volume 2 of a series of lessons containing the training material for the Earth Observing
System Data and Information System (EOSDIS) Maintenance and Development (EMD) Project.
This lesson provides a detailed description of the process required for submitting and updating
trouble tickets as well as investigating problems and identifying and implementing solutions.
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Curator: Kim Partida-Runge
Responsible NASA Official: Dan Marinelli